This privacy policy governs your use of the software application ALENSOFT (Application) for mobile devices that was created by Atandra Energy Pvt. Ltd. The Application is primarily used for accessing energy management data of your specific site(s) stored on the ATANDRA cloud using your authorized login.
What information does the Application obtain and how is it used?
User Provided Information
The Application obtains the information you provide when you download and register the Application. However, please keep in mind that you may not be able to use some of the features offered by the Application unless you register with us. When you register with us and use the Application, you generally provide (a) your name, email address, age, user name, password and other registration information; (b) information you enter into our system when using the Application, such as your specific site information and system configuration information. We may also use the information you provided us to contact your from time to time to provide you with important information, required notices and marketing promotions.
Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
Does the Application collect precise real time location information of the device?
This Application does not collect precise information about the location of your mobile device.
Do third parties see and/or have access to information obtained by the Application?
No. Atandra Energy Pvt. Ltd. does not share any information collected by the app or visible through the app with any third party vendors.
What are my opt-out rights?
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at energy@atandra.in.
Data Retention Policy, Managing Your Information
We will retain user provided data for as long as you use the Application. We will delete it as soon as your account is deactivated or removed. Deactivation or removal of an account many happen (a) due to non-payment of the requisite access charges (b) due to your decision to terminate the access contract with us. You can also personally deactivate your account by contacting us at energy@atandra.in. Our technical team will then get in touch with you to process your request.
Security
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our privacy policy by posting the new Privacy policy and inform you via email. You are advised to consult this policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy by clicking here.
Your Consent
By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. 'Processing', means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information. By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. 'Processing,' means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.
Contact us
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at energy@atandra.in.